How this app handles your store's data and your shoppers' data.
TrackNest is an app you install on your OpoShop store to give each order a branded tracking page. It is published by Found. This policy covers the data the app receives, stores and uses.
When you install the app you grant it access to your store through OpoShop's sign-in, using the permissions shown to you at install. TrackNest reads your orders to show their status. It keeps your store's name and web address, the contact email on your OpoShop account, the access OpoShop grants the app, and the logo, name and colour you set for your tracking pages. It never reads your products and never receives your OpoShop password.
TrackNest stores one private link per order and, when you mark an order shipped in TrackNest, the tracking number and carrier link. It does not store customer names, emails or addresses.
Order details are read from your store at the moment a tracking page is opened. The page shows the order number, its status, the tracking number, the carrier and the city, state and country of the shipment. It never shows the customer's name, email, street address or what they paid.
When you mark an order shipped, TrackNest reads the customer's name and email only to address the shipping email, and does not keep them. Shipping emails go out through your store's own email system. TrackNest does not build or sell a mailing list.
The app never sees or stores card or payment details. Payments are handled entirely by OpoShop and its payment processor.
Data is held in this app's own database, kept separate per store. One store's data is never readable from another store's session. It is kept while the app is installed.
When OpoShop confirms the app was removed from your store, TrackNest marks the store inactive and its tracking pages stop showing order details. The stored links and your branding are kept so that reinstalling brings them back. Email brandon@tryfound.io to have them deleted.
This data is never sold, rented, or shared for advertising. It is not combined across merchants. It is shared only with the infrastructure needed to run the app (hosting and database), and only to deliver the features you turned on.
The app records anonymous product analytics (which features are used and whether an action succeeded) to find bugs and improve the app. These events carry no shopper personal data.
You can request a copy or deletion of any data this app holds for your store, including data belonging to an individual shopper, at brandon@tryfound.io. Requests are actioned promptly.
If this policy changes materially, the updated version is published here.
Questions about privacy or data: brandon@tryfound.io.
TrackNest is made for OpoShop. Published by Found. See also the Terms.